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Perceived customer contact centre quality%3A conceptual foun…
Perceived customer contact centre quality%3A conceptual foundation and scale development
Perceived customer contact centre quality%3A conceptual foundation and scale development
Article, Chapter
Authors: Z. van Dun
Publication: Service Industries Journal, Volume:31, Issue:8, Page(s):1347
Published: Routledge, 2011
ISSN: 0264-2069
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